FAQ
Where can I buy Roots Products?
The Roots' products are available in the frozen aisle of grocery stores across the USA and through Instacart, plus you can also buy directly from us through this web site.
Are the Roots' Products Allergen-Free?
Yes, all of Roots' products are certified Allergen-Free and Gluten-Free. The production facility is 100% Allergen-Free and Gluten-Free, 100% of the time, so no allergens or gluten anywhere near the Roots' products.
What Certifications do the Roots' products have?
Roots' is fanatical about certifications, so we may have more than we need, but here's a basic list. Our products are third party certified as Organic, Allergen-Free, Gluten-Free, Non-GMO, Vegan, Halal, Kosher and Upcycled.
How do I know my Roots shipment will be Frozen?
We guarantee it'll be frozen or we reship on our dime. It's a great question though and we have invested the last 12 months making sure the boxes, insulation and shipping processes were the most effective and sustainable, just to make sure we could make that guarantee.
How much does it cost to ship Frozen Fries Direct?
We cover the shipping, so for you... free shipping.
How much are the Root's products per bag in the Grocery Stores versus Online?
It varies by grocery store, but typically $11.99-$12.99 and online you get 6 bags delivered for $84.00, which is basically $12.99 (aka $13.00). Very similar pricing, but lands on your doorstep in a very cool box that's recyclable with biodegradable/recyclable insulation.
What are the direct shipping and delivery times?
We ship on Monday, Tuesday and Wednesday for arrival to you by Wednesday, Thursday or Friday.
Why do I have to subscribe, why can't I buy a single box?
The direct initiative arose with our customer base because they were finding that many of the grocery stores would run out of the Roots' Products and they wanted to have a steady flow of the various Roots products for their meal planning. We launched the direct initiative at their request and it was based on reoccurring subscription format so they stayed stocked without hassle. We're committed to getting everybody access to the World's Only Organic Seed Oil Free Fries and we respond to customer request, we'll see how this goes and innovate from here.
I can't fit 6 bags in my freezer, what do I do about that?
Oddly, six bags of the fries don't take up a lot of room in your freezer. The smallest compact freezer is about 3 cubic feet and your six bags of Organic Seed Oil Free Fries will take up about .15 cubic feet. You can store them flat, upright or in the door making for a very versatile bag to get nestled into your freezer. Way different than an ice tray or pizza box! Fits nice.
How do I track my order or change my subscription settings?
You'll receive an email and text prior to each delivery with the upcoming shipping date. After the order ships, you'll receive an email and text with tracking information, including a notification when it has been delivered to your door. You will also be able to modify your subscription via text and through the Roots web site.
Are all of your products suitable for individuals with food allergies?
Yes, all of our fries are certified allergen-free and gluten-free, making them suitable for individuals with common food allergies.
How is it possible to have a Vegan Fry made without Seed Oil?
We use organic avocado oil which is Vegan, thus allowing us to have an Organic, Seed Oil Free, Vegan Fry just for you.
What do you really mean when you say you "sustainably produce" the Roots' Products?
We utilize "upcycled" fresh potatoes to make the Roots' products which lowers the carbon foot print by 40% of every harvest and provides the local farmers a way to make some money on potatoes that would have otherwise been discarded (grocery stores won't accept too big, too little or blemished potatoes).
We use 100% steam instead of boiling water to process our fries, which helps make the product integrity stay nutritious without adding sugar and also helps us reduce the amount of water we use to make a fry by about 80% versus a normal industrially produced fry.
We do not discharge any water to the local rivers or lakes, we recycle 100% and reuse it in other parts of our plant, so we have zero water waste.
What does Pound Purchased = Pound Donated mean?
We are committed to helping put a dent in food insecurity in the USA and to that end, we started donating a pound of fresh sweet potatoes for every pound of organic potato products that you purchase. We've been doing this for about two years and have a goal of getting to 100,000,000 pounds of donated fresh potatoes.
Where can I find nutritional information for your fries?
On this web site, you can click on any product photo and you can locate the nutritional information. Additionally, each bag has the nutritional information on the back.
How should I prepare or consume the Roots products?
Each Roots' bag has cooking instructions and we have a never ending stream of recipe videos on this web site and on the @rootsfarmfresh Instagram.
How many ingredients do you have in each product?
We have the smallest number of ingredients known in the World of Fries. Our White Potato Fries have two ingredients (Organic Potato, Organic Avocado Oil) and our Sweet Potatoes have seven ingredients (Organic Sweet Potato, Organic Avocado Oil plus a small % of Organic Potato Starch, Organic Corn Starch, Organic Dextrin, Organic, Salt and Bi-Carbonate).
What should I do if I have issues with my order (e.g. damaged, missing items, not frozen)?
We have email, text and chat available to communicate on any product issue, please check out the contact section of the website and reach out.
What are your return and refund policies?
You can send us an email at hello@rootsfarmfresh.com or send us a text to 917-522-4985. Please include your order number, a brief description and any photos of damages, if any. We'd like you to let us know within 7 days of your delivery if have any issues, just to keep it current. We'll replace any damaged products at no cost to you.
How can I get this stocked in my Grocery Store?
Send us an email at hello@rootsfarmfresh.com with your store name and location and we'll figure out how to make that happen.